Shipping policy

SHIPPING & RETURNS

SHIPPING

All your Maree products are shipped to you from France via a secure and tracked shipping method.

Maree ships on business days only (Monday to Friday, excluding public holidays). Orders placed during the weekend will be processed on the following business day.

In the event that your Maree parcel arrives damaged due to shipping, please keep the shipping box, the Maree products, and their outer packaging, and email us as soon as possible at info@mareehaircare.com to report the damage. Please note that we do not ship to P.O. boxes; we kindly ask you to provide a physical street address. Maree does not offer parcel rerouting, pickup, or refunds on items shipped to hotels or other temporary locations.

Order cancellations or adjustments are not possible once an order has been placed.

Please allow 1 to 2 business days for your order to be processed. Once your order has shipped, you will receive your tracking link by email and can expect to receive your package according to the timeline below. Please note that delivery times are estimates.

Maree delivers to the following countries: France, Monaco, and all European Union countries except Norway, Malta, and Cyprus.

  • France & Monaco: 2 to 5 business days

  • Other European Union countries: 3 to 9 business days

Please note that during promotional periods, order processing and shipping times may be extended due to high order volume.

Once the package has left our warehouse, the carrier assumes full responsibility. We are not liable for packages lost or stolen in transit or upon arrival. We advise you to file a claim directly on the carrier's website. If they are unable to offer a resolution, please contact info@mareehaircare.com once the claim has been filed, and our team will assist you.

CUSTOMS

Customs fees, tariffs, or duties are not included in the prices.

Orders shipped to non-EU countries may be subject to customs charges upon arrival. Unfortunately, we cannot predict the amount of these fees, which remain at your charge. Please consult your local customs office to determine the duties and taxes that will be levied on your package.

Please also note that we are unable to fulfill any request to declare your package for an amount other than the total value paid at checkout.