Contact & FAQ
Contact the Maree Haircare team for any questions, personalized advice, or collaboration requests.
SHIPPING & RETURNS
SHIPPING All Maree products are shipped to you from France using a secure, tracked shipping method.
Maree only ships on business days (Monday to Friday, excluding public holidays). Orders placed over the weekend will be processed on the following business day.
In the event that your Maree parcel arrives damaged as a result of shipping, please keep the shipping box, the Maree products, and their outer packaging, and email us as soon as possible at info@mareehaircare.com to report the damage. Please note that we do not ship to P.O. boxes; we kindly ask that you provide a physical address. Maree does not offer package rerouting, pickup, or refunds on items shipped to hotels or other temporary locations.
Order cancellations or adjustments are not possible once an order has been placed.
Please allow 1 to 2 business days for your order to be processed. Once your order has shipped, you will receive your tracking link by email and can expect to receive your delivery according to the timeframe below. Please note that delivery times are estimated.
Maree ships to the following countries: France, Monaco, and all European Union countries except Norway, Malta, and Cyprus.
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France & Monaco: 2 to 5 business days
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Other European Union countries: 3 to 9 business days
Please note that during promotional periods, order processing and shipping times may increase due to high order volume.
Once the package leaves our warehouse, the carrier is responsible for it. We are not responsible for lost or stolen packages during transit or upon arrival. We advise you to file a claim directly on the carrier's website. If they are unable to offer a solution, please contact info@mareehaircare.com after filing the claim, and our team will assist you.
CUSTOMS Customs fees, tariffs, or duties are not included in the prices.
Orders shipped to non-EU countries may be subject to customs charges upon arrival. Unfortunately, we cannot predict the exact amount of these fees, which remain your responsibility. Please consult your local customs office to determine the duties and taxes that will be applied to your parcel.
Please also note that we are unable to accommodate requests to declare your parcel at a value other than the total amount paid at checkout.
FREE 30-DAY RETURNS We hope you love our products as much as we do. If you are not satisfied with your purchase, you can easily return your Maree product(s) for free by contacting us at info@mareehaircare.com within 30 calendar days from the delivery date.
Please note that the product(s) must be returned unused, undamaged, and in their original outer cardboard packaging, which must remain sealed and unopened. Returns that do not meet these requirements will unfortunately not be refunded. Please also ensure you use an appropriate cardboard shipping box for your return to prevent the item(s) from being damaged during transit.
CUSTOMER SERVICE
Reach our Customer Experience team Monday to Friday, 9:00 AM to 5:30 PM CET/CEST at info@mareehaircare.com.
CONTACT | INFLUENCE | PRESS | JOBS
Reach us by email at info@mareehaircare.com.